FAQs

1. What types of jewelry do you offer at Ziéstra?

At Ziéstra, we offer a diverse range of women’s jewelry including elegant earrings, exquisite rings, stylish necklaces, beautiful bracelets, and special bridal jewelry. Each piece is designed to enhance your unique style and add a touch of sophistication to any outfit.

2. How do I place an order?

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you can review your order, enter your shipping information, and complete your purchase.

3. What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Your payment information is processed securely to ensure a safe shopping experience.

4. What is your shipping policy?

We offer standard shipping on all orders. Delivery times may vary based on your location, but generally, you can expect to receive your order within [insert estimated delivery time, e.g., 5-7 business days]. For more specific shipping details, please refer to our shipping policy page.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

6. What is your return and exchange policy?

We accept returns and exchanges on items within [insert return period, e.g., 30 days] of the purchase date. To be eligible, items must be unused and in their original packaging. For detailed information on how to initiate a return or exchange, please refer to our return policy page.

7. How do I care for my jewelry?

To keep your Ziéstra jewelry looking its best, avoid exposure to harsh chemicals, and remove your jewelry before swimming or showering. Store your pieces in a cool, dry place and clean them with a soft cloth to maintain their shine.

8. Do you offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. During checkout, you can select the gift wrapping option and add a personalized message to make your gift even more special.

9. How can I contact customer service?

If you have any questions or need assistance, please reach out to our customer service team. We’re here to help and ensure you have a pleasant shopping experience.